We want you to love our treatment cream and we know that it can take the skin days to see changes to a new skincare regime.
This means you have 14 days after receiving your item to request a return (please see exceptions below).
EXCEPTIONS:
1. FINAL SALE ON 50% OFF CLASSIC JARS – 2 PACK!
2) Returns will be issued for ONE product if more than one of identical product is purchased.
For example, if customer purchases two Ziziphus Concentrated Cream, they will receive refund on one. If different sizes of the same product are purchased, return will be made on more expensive variant.
To start a return, you can contact us at contact@ziziphusskin.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return questions at contact@ziziphusskin.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Payments will be automatically refunded to your original payment method minus any shipping costs paid by you. Please allow for 3-7 days for your bank or credit card company to process and post the refund.
*Sorry, currently serving USA & Canada. Payment will be returned to original payment method.
*Return does not including any shipping costs made by purchaser.